When the Data Is There But the Process Is Not
A global premium brand needed automated QA reporting. NDCON connected Zendesk to custom Excel workbooks using Skyvia, eliminating manual data handling and returning capacity to the team. Here is how it worked.
Before You Buy a Single System, Map Your Business
A leadership team decides the business needs to modernize. The conversation moves quickly to technology: which CRM, which project management platform, which ERP. Vendors are invited to demonstrate. A selection is made. An implementation begins. And somewhere between six and eighteen months later, the organization has a new system that nobody uses the way it was intended, a business case that has not closed, and a growing sense that the platform was the wrong choice.